Singapore

When cities and countries across the world finally come out of lockdown, the society that emerges will be fundamentally different. Post COVID-19, people will continue to increase interacting with friends, family, businesses and governments via digital channels. For insurers, this new approach poses a significant transformation challenge and opportunity. Challenge because the industry is encumbered with numerous legacy systems that are hard to update and a distribution model that still relies mainly on face-to-face interactions and a product push model. Opportunity because this a time when customers seek advice and solutions from their insurers and are open to engage in new ways; also because some of the resistance to new ways of working and engaging has just been taken out by the new normal in a (post) COVID-19 world.

It also released a resource on maintaining physical health during work.

The insurer will also continue its management programme for university graduates.

It is focused on the client's mental well-being.

More consumers take action to secure their financial future in view of COVID-19.

Insurers from Hong Kong, Malaysia and Singapore reveal how they are coping.

But most staff will continue to work from home.

The latter has been providing health service to group insurance clients since 2019.

The MOVE Health Score has a scoring method for gauging fitness.

Total weighted sales rose due to growth momentum in Singapore and Malaysia.

85% in China expect insurance companies to payout valid claims.

Patients may claim hospital cash benefits for a maximum of 14 days.

It can be used to check symptoms and video consult with doctors.

Clients can use a video conferencing and co-browsing platform with their consultants.

Authorisation of policy purchases will be simplified.

The government has raised distancing measures against COVID-19.